Balanced Service Score™(BSS™)
BSS™ is a single metric to manage, measure and compare restaurant time management. The purpose of the BSS™ metric is to help the restaurant manager focus on a forecast of the business and ensure the most expensive resource available – his team – are utilised at the right time in the right way every hour of the day. BSS™ measures management, variable and fixed labour hour effectiveness hour by hour across the week both as an actual number, as a cost and as a sales opportunity.
BSS™ generates hourly restaurant forecasting that allows the restaurant manager and his team to deliver customer service standards that will drive repeat business. The restaurant forecasting enables the restaurant managers to improve labour productivity through more effective time management. BSS™ highlights the labour hours that need to be reduced or increased in real time live monitoring and reporting. This is done in the context of maximising sales opportunities through utilising the labour resources available.
At the end of each week the BSS™ is reported in a full summary report by restaurant, area, region and estate.
The BSS™ productivity measurement educates the restaurant manager’s understanding of labour economics and the importance of restaurant forecasting and taking immediate action to improve both labour productivity and sales.
BSS™ is an essential and unique tool for restaurant managers to reduce restaurant wage costs by over 20% whilst maintaining customer service standards.